Image: Business Insider Image: Business Insider The document also shows that Apple doesn’t cover cosmetic damage to phones like chipping, dents, scratches, and scuff marks. Technicians are advised to pull apart the phone and check the indicator (which turns red when exposed to water) if a user disputes water damage.
There is also a section on water damage and what to do if Apple’s liquid contact indicator (LCI) is triggered. AppleCare+’s hardware coverage does cover up to two incidents of accidental damage - with a fee of $29 for screen damage, or $99 for any other damage. Apple however, deems an iPhone ineligible for service if it shows intentional tampering or damage, is a disassembled unit or missing parts, contains non-Apple batteries, or is damaged “catastrophically.” Apple does note however, that AppleCare+ customers may be covered for catastrophic damage. Other damage, including LCD fractures, damage due to laser contact with the camera, extreme abrasion or puncture holes, multiple cracks in the glass, and damaged connectors are eligible for out-of-warranty service. The VMI notes that devices with these types of impairments are covered regardless of any accidental or liquid damage.
#HOW TO GET APPLE CARE FOR A NEW IPHONE CRACK#
The types of damage that Apple covers under its warranty service includes debris under display glass or pixel anomaly, a misalignment of the FaceTime camera foam, or a single hairline crack to the front glass without an impact point. Called the “Visual/Mechanical Inspection Guide” (VMI) the document covers the iPhone 6, 6 Plus, 6S, 6S Plus, 7, and 7 Plus. The 22-page guide is dated Maand was leaked recently to Dropbox, reports Business Insider. Conditions are outlined for in-warranty repair, out-of-warranty repair, and devices categorized as “ineligible” due to damage or unauthorized modification.
A new leaked warranty guide for Apple iPhones shows how the company determines which iPhones are eligible for repair under warranty.
0 kommentar(er)
